Archive for the ‘Uncategorized’ Category

The changing face of websites

Tuesday, October 24th, 2017

What a long way we’ve come in the past few years. From websites that invested heavily in words and told the visitor EVERYTHING to a more sophisticated, image-led approach that tempts the user into finding out more. This is a broad overview of how websites have changed but of course there is so much more and, importantly, much more to come…


You’ll know an older website design as soon as you see it – boxy, contained, no scrolling and lots and lots of pages. The new trend is for image heavy sites that have a wonderfully long home page with lots of access points to key places on your site. It will be fluid and not restricted to a box template and, importantly (but still not adopted everywhere), websites that work on every type of device.


Older sites are clunky and hard to navigate. The user experience can be frustrating but equally so for the website owner – you should be able to get in to your own website and make at least basic changes without incurring costs from your web provider. There will be probably always be a need for support at a higher level but the ability to change opening hours, typos and update crucial information should be at your fingertips.

Images versus words

We were crazy for telling the user everything – now you should hold back, create a breadcrumb trail to tempt your visitor to find out more (and preferably by picking up the phone and talking – the basis of all good professional relationships). Images include real photos (avoid stock if you can) and video if you have the resources. Videos are perfectly acceptable at phone video standard and the rawness of an unprofessional film can be charming and honest.

Google’s role

Increasingly Google has started to shape the way we choose websites. It favours websites with fresh, changing content. It likes https to indicate the security level of your site. And it likes websites to have good content, relevant and informative. This doesn’t mean it should be long and unwieldy – just enough to make sense and satisfy a Google search. Also don’t try and outwit Google, we promise they are cleverer than all of us! Duplicated pages, hidden pages or even association with some SEO providers can result in your site being banned from their index.

Websites are amazing, they achieve so much for the businesses they represent but it’s easy to get left behind. Talk to us – we can help with security, visibility and functionality with our client portal and online signing functions.



Why sign online?

Wednesday, June 14th, 2017

Yes we do go on about this quite a lot but with good reason! If you can offer an online signing facility, you speed things up no end, avoid unnecessary meeting time (save that valuable time for things that matter), no waiting on the post and you look incredibly cutting edge (and ahead of the game) at the same time.

For us, online signing is safe, secure and complete no-brainer.

Why 2 factor authentication is something you need to know about

Thursday, February 16th, 2017

It sounds a bit of a mouthful but in IT security terms, it is beautifully simple. For years now we have come to expect online access to anything containing our personal details to include an email address and password. That is standard but, if you think about it, woefully inadequate in terms of security. We are quite vulnerable if we tend to use the same email and, despite knowing better, the same or similar passwords for everything we log into (how else are we expected to remember?).

Well, enter “2 factor authentication” to solve all. We have been working hard to get ahead of the game in terms of security – on every level. So, for access to docSAFE, our professional client portal, you log in using your email address BUT then, a unique PIN is sent to your mobile phone. No need for passwords and highly unlikely that a hacker would have your mobile phone.

2 factor authentication – a complicated name for a simple, beautiful thing.

Post-Brexit, how will data protection laws change?

Sunday, November 20th, 2016

In a nutshell, exactly the way they were about to change pre-Brexit.

The big news is that the way you manage your data and its security is set to undergo a huge change, just as was planned before the big Brexit hoo-ha.

Coming into force in May 2018 we will still officially be part of the EU and therefore subject to its plans for GDPR. It is expected that, once the UK has adhered to the fairly stringent EU rules over data protection, it will continue to uphold them afterwards.

Whilst you may not have GDPR at the top of your boardroom agenda, it is likely you will have to consider it very soon. Tesco Bank recently had to pay out £2.5 million to its customers after a security attack. Had this happened under the new rules, the fine would have been closer to £2 billion. Well worth discussing ahead of time we think.

We work very hard to ensure your data meets all statutory requirements – and more. We can advise and help your organisation move towards complete compliance before the deadline. It’s what we do all day every day. Talk to us and we can help steer you in the right direction.

It’s important that any business holding information on clients is watertight – not just for regulatory reasons but also to protect your clients’ security as well as your own.

How Brexit affects GDPR

Tuesday, June 28th, 2016

Leaving the EU will not affect the proposed changes in how data is protected and stored in the future. The ICO (Information Commissioner’s Office) has confirmed our view that the laws still need updating to make sure data is secure, regardless of the controversial vote to leave the EU. As we intend to continue trading across borders, so we need to be complicit and demonstrate good levels of ‘adequacy’ when it comes to data protection. It makes complete sense, therefore, that nothing changes and GDPR is here to stay. If you’re catching up, GDPR is the new version of Data Protection and comes into play in the next couple of years. It’s our job to make sure our clients, and followers, understand their role in this – it affects every business of every size.


An ICO spokesperson said:

“The Data Protection Act remains the law of the land irrespective of the referendum result.

“If the UK is not part of the EU, then upcoming EU reforms to data protection law would not directly apply to the UK. But if the UK wants to trade with the Single Market on equal terms we would have to prove ‘adequacy’ – in other words UK data protection standards would have to be equivalent to the EU’s General Data Protection Regulation framework starting in 2018. 

“With so many businesses and services operating across borders, international consistency around data protection laws and rights is crucial both to businesses and organisations and to consumers and citizens. The ICO’s role has always involved working closely with regulators in other countries, and that would continue to be the case.

“Having clear laws with safeguards in place is more important than ever given the growing digital economy, and we will be speaking to government to present our view that reform of the UK law remains necessary.”

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