Archive for the ‘Functionality’ Category

The move towards the smaller supplier

Tuesday, June 12th, 2018

Many things in life come full circle – flared trousers and vinyl records for example. Back in the day, before the supermarket giants landed, we enjoyed the attentions of our local shopkeeper who served us exactly what we needed with individual attention and knowledge of our buying habits and lifestyle. Just like the re-emerging popularity of these service-led traditions, we believe many business sectors will follow this pattern.

Certainly in IT and business systems, much of the market-share gained by the big brand names are as a result of the buy out of smaller, specialist-knowledge businesses. At Online Practice, we have been developing docSAFE, our flagship secure portal product, for decades: refining, improving and adding functionality. We have responded to the requests and enquiries from our professional UK client base to create a product that does what is needed, and more.

We are all at the mercy of some of the larger corporations, it is inevitable that we have to use their services – such is their market domination. But, where avoidable, we would always choose the smaller supplier with its attention to detail, where our custom counts for something, where our requests are considered and, often, actioned. In this day of recycled traditions, we firmly believe the smaller suppliers are about to have their day.

If you contact us, you’ll talk to a real person, often Mike, the MD and the team around him.

Why our secure portal isn’t just for document exchange

Wednesday, November 8th, 2017

When we first developed docSAFE, our secure client portal for professional firms, we were definitely thinking about addressing the issue of exchanging sensitive data in the most effective way – in a way that can’t be compromised and leave our professional clients open to hackers and human errors.

How this has become interesting is that it has evolved in recent years to include secure messaging. In the way you might have text, email or Skype styles exchanges, so you can converse through the portal. In all instances – whether you are exchanging files or having a message exchange, the crucial thing is that the content never leaves the portal. The recipient of the file or message is notified of its existence and goes to the portal for retrieval.

We’ve found that this is a really exciting concept for our clients as it adds yet another layer of security on top of the many we’ve already included such as 2-factor authentication and encryption. It also impresses their clients in turn as it shows how important they considers client confidentiality.

We have a dedicated following of accountants and, it seems, we are attracting cautious, technophobe solicitors too!

Ask us if you need to know more.

The changing face of websites

Tuesday, October 24th, 2017

What a long way we’ve come in the past few years. From websites that invested heavily in words and told the visitor EVERYTHING to a more sophisticated, image-led approach that tempts the user into finding out more. This is a broad overview of how websites have changed but of course there is so much more and, importantly, much more to come…

Design

You’ll know an older website design as soon as you see it – boxy, contained, no scrolling and lots and lots of pages. The new trend is for image heavy sites that have a wonderfully long home page with lots of access points to key places on your site. It will be fluid and not restricted to a box template and, importantly (but still not adopted everywhere), websites that work on every type of device.

Accessibility

Older sites are clunky and hard to navigate. The user experience can be frustrating but equally so for the website owner – you should be able to get in to your own website and make at least basic changes without incurring costs from your web provider. There will be probably always be a need for support at a higher level but the ability to change opening hours, typos and update crucial information should be at your fingertips.

Images versus words

We were crazy for telling the user everything – now you should hold back, create a breadcrumb trail to tempt your visitor to find out more (and preferably by picking up the phone and talking – the basis of all good professional relationships). Images include real photos (avoid stock if you can) and video if you have the resources. Videos are perfectly acceptable at phone video standard and the rawness of an unprofessional film can be charming and honest.

Google’s role

Increasingly Google has started to shape the way we choose websites. It favours websites with fresh, changing content. It likes https to indicate the security level of your site. And it likes websites to have good content, relevant and informative. This doesn’t mean it should be long and unwieldy – just enough to make sense and satisfy a Google search. Also don’t try and outwit Google, we promise they are cleverer than all of us! Duplicated pages, hidden pages or even association with some SEO providers can result in your site being banned from their index.

Websites are amazing, they achieve so much for the businesses they represent but it’s easy to get left behind. Talk to us – we can help with security, visibility and functionality with our client portal and online signing functions.

 

 

Online pre-recorded webinars

Monday, May 22nd, 2017

We have been busy this month with online webinars that have been well-attended. Due to their popularity (and we attribute this to their brevity!), we have recorded them for any late-comers who wish to know more about developments in online portal functionality.

Both webinars are less than 5 minutes and tell you more (with a live demo) about:

How you electronically sign a document (and why you would want to offer this)

2-factor authentication (and why you should care)

Both offer huge efficiencies to your organisation – find out more by listening. We also welcome any questions you may have by emailing mike@doc-safe.co.uk or calling on 0121 794 0685.

 

Change needs more than just a leap of faith

Monday, July 25th, 2016

“If you always do what you always did, you will keep getting what you always got”

Albert Einstein

When you are considering changes any processes at work, particularly those you are comfortable with, it takes more than a leap of faith. You need to be convinced that the process you are changing actually needs improvement and b) you need to have confidence that the proposed replacement process is going to work and be worth the investment of time and money. It’s no wonder we are resistant to change!

When we started to develop docSAFE, we researched the working practices of many professional firms and created a product that addressed many issues. We still use that ethos to this day when we build new features or improve existing ones. We didn’t create something that performed one particular job. We designed a system to make professionals’ working lives more streamlined and effective. We cut out lots of admin tasks and automated some processes (back ups, follow up reports, reminders – for example). We followed the work cycle in a typical accountancy practice (although docSAFE is used by all kinds of professionals) and turned docSAFE into software that would support it and make it easier, quicker and more profitable.

Ask to see docSAFE in action – we can demo it to you or provide a free trial. It will convince you that change is good!

Take the next step, call us today
0121 794 0685