Archive for the ‘Security’ Category

Why our secure portal isn’t just for document exchange

Wednesday, November 8th, 2017

When we first developed docSAFE, our secure client portal for professional firms, we were definitely thinking about addressing the issue of exchanging sensitive data in the most effective way – in a way that can’t be compromised and leave our professional clients open to hackers and human errors.

How this has become interesting is that it has evolved in recent years to include secure messaging. In the way you might have text, email or Skype styles exchanges, so you can converse through the portal. In all instances – whether you are exchanging files or having a message exchange, the crucial thing is that the content never leaves the portal. The recipient of the file or message is notified of its existence and goes to the portal for retrieval.

We’ve found that this is a really exciting concept for our clients as it adds yet another layer of security on top of the many we’ve already included such as 2-factor authentication and encryption. It also impresses their clients in turn as it shows how important they considers client confidentiality.

We have a dedicated following of accountants and, it seems, we are attracting cautious, technophobe solicitors too!

Ask us if you need to know more.

The changing face of websites

Tuesday, October 24th, 2017

What a long way we’ve come in the past few years. From websites that invested heavily in words and told the visitor EVERYTHING to a more sophisticated, image-led approach that tempts the user into finding out more. This is a broad overview of how websites have changed but of course there is so much more and, importantly, much more to come…

Design

You’ll know an older website design as soon as you see it – boxy, contained, no scrolling and lots and lots of pages. The new trend is for image heavy sites that have a wonderfully long home page with lots of access points to key places on your site. It will be fluid and not restricted to a box template and, importantly (but still not adopted everywhere), websites that work on every type of device.

Accessibility

Older sites are clunky and hard to navigate. The user experience can be frustrating but equally so for the website owner – you should be able to get in to your own website and make at least basic changes without incurring costs from your web provider. There will be probably always be a need for support at a higher level but the ability to change opening hours, typos and update crucial information should be at your fingertips.

Images versus words

We were crazy for telling the user everything – now you should hold back, create a breadcrumb trail to tempt your visitor to find out more (and preferably by picking up the phone and talking – the basis of all good professional relationships). Images include real photos (avoid stock if you can) and video if you have the resources. Videos are perfectly acceptable at phone video standard and the rawness of an unprofessional film can be charming and honest.

Google’s role

Increasingly Google has started to shape the way we choose websites. It favours websites with fresh, changing content. It likes https to indicate the security level of your site. And it likes websites to have good content, relevant and informative. This doesn’t mean it should be long and unwieldy – just enough to make sense and satisfy a Google search. Also don’t try and outwit Google, we promise they are cleverer than all of us! Duplicated pages, hidden pages or even association with some SEO providers can result in your site being banned from their index.

Websites are amazing, they achieve so much for the businesses they represent but it’s easy to get left behind. Talk to us – we can help with security, visibility and functionality with our client portal and online signing functions.

 

 

Why https is better than http…

Thursday, September 28th, 2017

What is http, let alone https? Well, http – the prefix to your web address stands for “Hypertext Transfer Protocol” and with the additional s? “Hypertext Transfer Protocol Secure”. The s actually stands for Secure Socket Layer Secure and that extra s makes all the difference for 3 key reasons.

Reason 1:Https helps with SEO – when it comes to a competing Google search, you’ll always outrank any other business with the additional security layer provided by the s in https. Google favours security conscious companies, it’s that simple.

Reason 2: Https adds an additional layer of security so what’s not to love about that? Anyone who is keen to protect their clients’ sensitive data should consider https as essential.

Reason 3: Improved AMP (sorry another acronym). AMP is Google’s way of loading mobile pages quickly – Accelerated Mobile Pages. It needs https to work.

If these 3 reasons aren’t enough – SEO, security and mobile-responsiveness – talk to us and we’ll explain more.

Why encrypted email is essential

Monday, September 18th, 2017

Email just isn’t safe and, when your business depends on it, you need to consider other ways of communicating.

Emails can end up in the wrong hands – by human error or more sinister means. We’ve all sent emails by mistake (‘Sorry, that wasn’t meant for you’) and we also know of companies who have had their systems hacked. Both of these scenarios are commonplace. They also smack of incompetence and unprofessionalism – both bad news for any professional firm.

So what’s the alternative? We believe it’s all about building layers of security, making it harder to access or make mistakes. docSAFE allows you to send an encrypted message to a secure portal. The recipient is notified and then visits the portal to collect it. The email, its contents and any attachments STAY IN THE SECURE PORTAL. You can also see who reads it (or not).

It’s really inexpensive, simple and it works – please ask us for more details or a free trial.

Why all kinds of organisations should be using docSAFE

Tuesday, August 29th, 2017

We traditionally provide docSAFE to the professions who demand top security and client confidentiality (among other things). However we are seeing docSAFE rise in popularity with other sectors, almost by accident but with very good reason.

You may have seen a mailer we sent out recently that illustrated how the NHS had suffered a huge breach of data of its junior doctors in the north-east. We researched this and found that the NHS staff use of WhatsApp is also widespread which is really worrying.

Organisations that hold any personal data, especially publicly accountable organisations, should be using systems to communicate that are extremely secure. docSAFE has been designed to be secure on a number of key levels – secure login (using 2-factor authentication), secure portal in which to exchange messages and documents, online signing, to be GDPR compliant, offer automatic backups to secure EU based servers and much more.

By using a portal instead of email, for example, the message sit in the cloud until the recipient accesses it. By return, the responses sit in the cloud until the sender accesses it. Both are notified and know the information is there – but it’s locked away safely, staying put, not flying through the ether.

We are expecting more uptake of docSAFE by schools, colleges, universities, doctors and hospitals and similar organisations where security simply cannot be the weak link. Talk to us if you think we can help with your secure communications.

Take the next step, call us today
0121 794 0685